City launches ‘My Fayetteville Services’ website


Ever wondered what ward or zone you live in? Or whether a home lies in a floodplain? Or simply what day to put the trash out after moving to a new neighborhood?

City officials last week launched an online tool to help answer those exact types of questions.

The new “My Fayetteville Services” website lets residents and newcomers type in an address to quickly find information about local utilities, neighborhood associations, nearby amenities, government boundaries, and who their City Council representatives are.

There are several categories of information available, including:

Utility information
– Trash and recycling pick-up day
– Names, phone numbers and websites of the city’s water and sewer division, Ozarks Electric, SWEPCO, SourceGas, AT&T, and Cox Communications

Wards, zoning districts and flood plains
– Ward numbers
– Names and links to contact information for each of the two City Council members in that ward
– Links to information about precincts and polling places
– Names and abbreviations for city zoning districts, with links to more information about that zone

Civic buildings
– Names, addresses and turn-by-turn directions to nearby civic buildings, such as post offices, the City Administration Building and the Fayetteville Public Library

Public safety and hospitals
– Names, addresses, and directions to nearby police and fire stations, and an emergency-equipped hospital

Parks and trails
– Names and directions to the nearest park
– Step-by-step directions to nearby trailheads

Neighborhood associations and flood plains
– If applicable, information on how to connect with a neighborhood association or whether a property lies in a floodplain

Don Marr, Mayor Lioneld Jordan’s chief of staff, said citizens have many times requested a simple, convenient way to find out various address-based information.

That’s easier said than done, said Marr, who added that city staff have had to be “very creative” in providing solutions to residents’ requests.

Marr said while city officials are working toward a proposal for a more efficient and updated content management system, staff are currently limited by the capabilities of the city’s available tools.

For example, Greg Mitchell, city GIS coordinator, said the “My Fayetteville Services” app cannot handle information that’s subject to change, such as polling places for various elections, school district boundaries, or bus routes which can vary from day-to-day.

“It is not perfect, but it’s what we have been able to do with the talent of our staff,” said Marr. “We were able to get the most that we could out of the technology capabilities we have. And we’ll continue to work on getting even more things along this realm as we have new tools to roll them out.”

The new website can be accessed from the homepage of the city’s website or by visiting