Fayetteville cashier, utility office to close briefly for software upgrades

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Residents planning to pay their water bills on Thursday or Friday this week at City Hall should make alternate plans or pay online.

Officials are conducting technology upgrades to the city’s utility billing software that will limit the processing of payments in the following ways:

Thursday, June 8: Payments will not be accepted after 4 p.m.; the Utility Financial Services Division and cashier’s office will not be open to the public. The utility billing online payment system will continue to accept payments.

Friday, June 9: The Utilities Financial Services Division and cashier’s office will be closed the entire day and will not be able to accept payments or be able to process utility account changes or additions (move ins, move outs, or take deposits).

All operations are expected to return to normal on Monday, June 12.

All online payments made between June 8 and June 11 will be posted to residential accounts on June 12, and will be considered paid on time with no late fees applied.

From a news release:

This upgrade will update the City’s utility billing software, and is the third and final phase of the City’s Enterprise Resource Planning (ERP) software implementation, approved by City Council in August of 2015. Phase one was completed in July of 2016, which consisted of upgrading the City’s core financial software modules. The second phase, completed in September 2016, upgraded the City’s human resources and payroll software. The new utility billing software will include the ability to enroll in recurring billing, the ability to view a PDF of your current bill (to be released in July), and utility accounts will be updated live. Currently online utility payments are batch processed every 24 hours. More information about the City’s efforts regarding technology upgrades can be found here.