Cox Communications has vowed not to terminate service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic.
The company will also waive late fees for residential and small business customers, relax data overages charges, and offer a new $19.99 internet tier in response to the coronavirus pandemic effecting much of the world right now.
The new measures will be in effect for the next 60 days, through May 15.
Below are some other measures the company is enacting, according to a press release issued Tuesday.
– A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
– Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
-Increased internet speeds for select residential packages
– Pledging to support the FCC’s Keep America Connected initiatives by not terminating service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic.
– Waiving any late fees that residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
– Opening Cox Wifi outdoor hotspots to help keep the public connected in this time of need.
Providing temporary increases for residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages to speeds of 50 Mbps.
– Extending our Cox Complete Care remote desktop support at no charge to residential customers in those tiers to provide remote helpdesk and assistance for loading new applications they may need to use during this time like online classroom support applications and web conferencing services.
– Offering the first month free to new customers of Connect2Compete, Cox’s low-cost internet product for families with school-aged children who are enrolled in low-income assistance programs ensuring digital equity for students without internet at home. Schools are being asked to contact [email protected] with a list of eligible low-income students that currently do not have an internet connection.
– Fast-tracking the qualification process for Connect2Compete and partnering with PCs for People where families can purchase discounted refurbished computers. More information can be found here: https://cox.pcsrefurbished.com/.
– Increasing the speeds of our Essential tier customers from 30 Mbps to 50 Mbps, which was originally planned for later in the year.