City Hall phones restored in Fayetteville, most other services still offline

(Flyer photo/Todd Gill)

Phone lines at City Hall were restored Monday, but most other services are still offline after a cybersecurity incident that occurred last week.

The phones in the city’s Development Services building, City Prosecutor offices and District Court have also been restored. It could still be a few days before additional departments are restored, according to Keith Macedo, the city’s information technology director.

Public meetings scheduled for this week will not have a virtual attendance option and will not be livestreamed via YouTube or telecast via local television channels.

The city proactively took services offline after an apparent tampering that affected the performance of the system on Thursday.

Police, fire and 911 emergency services are not affected by the issue.

Residents can also call either of the Police Department’s non-emergency lines at 479-587-3555 or 479-575-0258.

With utility bill payments also offline, customers will not be charged for late fees, and won’t be disconnected from service during the outage. Payments can be made in person at City Hall or dropped in the box outside the building at 113 W. Mountain St.