Fayetteville to launch new utility payment system

(Flyer photo/File)

FAYETTEVILLE — The city will soon introduce a new online payment system for utility customers that officials say is more user-friendly than the current eUtility service.

The change to the new Utility Access service will take effect on Monday, July 22.

Utility Access will handle billing for water and sewer services, as well as residential and commercial recycling and trash collections. Customers using the older eUtility service must switch to Utility Access for online payments, as existing accounts and scheduled payments will not transfer to the new system. Those using automatic bank drafts or mail-in payments can continue with their current methods but are encouraged to explore the new system’s features.

Utility Access will enable mobile-friendly online payments via credit, debit, or e-check, allow auto-pay setup for recurring payments, and support one-time payments without an account, according to a news release. Additional features include email reminders, viewing consumption and account information, accessing past utility bills, managing multiple accounts with one login, and enrolling in paperless billing.

Starting July 22, all scheduled payments in eUtility will be disabled, and access to eUtility will be deactivated. Customers are encouraged to register for Utility Access accounts now to configure settings ahead of the transition.

Between July 1-22, scheduled payments in eUtility will be processed as usual, after which the service will begin deactivation. From July 22 onwards, customers registered with Utility Access should log in to save payment information and set up recurring payments.

For more information, visit the city’s utility payment page at www.fayetteville-ar.gov/payutilitybill or create a new account at Utility Access.